Last Updated: April 9, 2018
SW Social Support is a United States limited liability company subject to the laws of the United States. The United States may not offer a level of privacy protection as great as that offered in other jurisdictions. Since our servers are located in the United States, your data may be transferred to, stored, or processed in the United States. By using our Services, you understand and consent to the collection, storage, processing, and transfer of your data to our facilities in the United States and those third parties we share your data with as described in this Policy and our Terms of Service Agreement.
a. Customer: A person or entity that has made a purchase from or transacted with SW Social Support to use the Services.
b. Distribution List: A list of Subscribers and all data related to those Subscribers.
c. Personal Data: Any information relating to an identified or identifiable natural person.
d. Subscriber: Any person or entity on our Distribution List.
e. You: A SW Social Support Customer or other person or entity who visits our Services.
2. INFORMATION WE COLLECT ABOUT YOU
The Services collect two kinds of information about you: (a) Personal Data; and (b) Non-Personal Data.
a. Personal Data. Personal Data is any information relating to an identified or identifiable natural person. Personal Data we may collect includes:
i. Identification and Contact Data: name, date of birth, gender, address, title, contact details, username, or other demographic information;
ii. Financial Information: credit card details, account details, payment information;
iii. IT Information: IP address, cookie data; and
iv. Personal Interests or Preferences: purchase history, social media profile information.
You may decline to provide Personal Data to the Services. However, some of the Personal Data we ask you to provide is mandatory for a service. If you decline to provide it, we may not be able to provide that service to you.
b. Non-Personal Data. Non-Personal Data is any information not relating to an identified or identifiable natural person. Non-Personal Data we may collect includes:
i. Browser and Device Data: IP address, device type, unique user device number, device manufacturer and model, type of browser or operating system, dates and times of use, screen resolution, plug- ins, add-ons, location, and the version of the Services you are using.
ii. Cookies and Tracking Technologies: time spent on the Services, pages visited, and email campaign performance.
iii. Aggregate Information: data about how you use the Services combined with data about how others use the Services in order to help us better develop new features and tailor the Services.
3. HOW WE USE YOUR INFORMATION
a. Personal Data. We may use your Personal Data to:
i. Provide the Services;
ii. Resolve disputes, calculate and collect fees, and troubleshoot problems;
iii. Verify your identity and the information you provide;
iv. Encourage a safe online experience and enforce our policies;
v. Customize your experience and analyze usage of, improve and measure interest in, and inform you about the Services;
vi. Provide you with information that may affect your use of the Services;
vii. Communicate marketing and promotional offers;
viii. Provide customer service, including receipts;
ix. Develop new products; and
x. Perform certain other business activities.
b. Non-Personal Data. We may use your Non-Personal Data for any purpose, including, but not limited to:
i. Measuring traffic patterns;
ii. Understanding demographics, customer interest, and other trends among users;
iii. Providing, improving, and modifying the Services; and
iv. For promotional and marketing purposes.
4. HOW WE MAY DISCLOSE YOUR INFORMATION
a. Personal Data. We may disclose, and you consent to our disclosing of, your Personal Data to:
i. Service Providers and others who help with our business operations and assist in the delivery of our products and services including, but not limited to, site hosting, maintenance, data analysis, IT services, customer service, email delivery services, payment processing, marketing, analytics, and enforcement of our Terms of Service Agreement and other agreements;
ii. Third parties in the event of a reorganization, merger, sale, debt financing of assets, joint venture, assignment, transfer, or other disposition of all or any portion of our business or assets (including in connection with any insolvency, bankruptcy, receivership, or similar proceeding);
iii. A SW Social Support subsidiary, affiliate, or business partner;
iv. Other users of the site to identify you to anyone to whom you send messages or make comments through the Services;
v. Persons or entities with whom you consent to have your Personal Data shared;
vi. Third parties in order to prevent damage to our property (tangible and intangible), for safety reasons, or to collect amounts owed to us;
vii. Merchants and payment processors; and
viii. Third parties as we believe necessary or appropriate, in any manner permitted under applicable law, including laws outside your country of residence to: comply with legal process; respond to requests from public and government authorities, including public and government authorities outside your country of residence; enforce our Terms of Service Agreement and other agreements; protect our operations; protect our rights, privacy, safety or property, and/or that of our affiliates, you, or others; and allow us to pursue available remedies or limit the damages that we may sustain.
We will never sell, rent, or lease your Personal Data to a third party.
b. Non-Personal Data. We may disclose Non-Personal Data for any purpose. Remember, Non-Personal Data cannot be used to identify you or another person.
5. YOUR OPTIONS
a. Opting out of Receiving Electronic Communications from us. When you become a SW Social Support Customer, you are automatically agreeing to receive transactional notices about your account. When you become a SW Social Support Subscriber, you are opting-in to email notifications including blog posts, email updates and product announcements. If you no longer want to receive emails from us, you may opt-out via the unsubscribe link at the bottom of any email communication or by notifying us at firstname.lastname@example.org. We may still send you important messages regarding administrative matters, updates, disputes, and customer service issues that are required to provide you with the Services.
If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsersâ respective websites.
c. Web Beacons. When we send emails to you and/or our Customers and Subscribers emails, we may use web beacons to track who opened the emails and clicked links to measure campaign performance and improve features for Customers and Subscribers. We also use web beacons in the emails we deliver for Customers and Subscribers to create reports about campaign performance and determine what actions Customers and Subscribers took.
6. PUBLIC DATA AND THIRD-PARTY SITES
a. Public Data. We may provide areas on the Services where you can publicly post information. Please remember that any information you may disclose or post in public areas of any SW Social Support websites or on the Internet becomes public information. Carefully decide what personal information you choose to disclose in these public areas, as this information may be read, collected, and used by anyone. We do not control or endorse the information posted by third-party users, are not liable for your or third-party posts to the Services, and specifically disclaim any liability resulting from such posts.
b. Third-Party Sites. Upon your consent, the Services may access third- party information through application interfaces. We may also provide links to third-party sites. When you click on links to third-party sites, you may leave the Services.
This Policy does not cover any collection, use, or disclosure by third parties through any applications, Websites, products, or services that we do NOT control or own, or any third-party features or services made available through the Services. By using the Services, you expressly relieve SW Social Support from any and all liability arising from your use of any third-party website.
The inclusion of a link or accessibility of third-party sites does not imply endorsement of such third-party site by us. All trademarks, trade names, and logos of third parties featured on the Services belong to their respective owners.
7. DATA RETENTION
8. USERS UNDER 13 YEARS OF AGE
Our Services are not directed to and we do not knowingly collect Personal Data from children under the age of 13. If we become aware that a child under the age of 13 has provided us with Personal Data, we will take steps to remove such data. If you become aware that your child has provided us with Personal Data without your consent, please contact us at email@example.com. By using the Services, you are representing to us that you are not under the age of 13.
9. PRIVACY RIGHTS NOTICE TO CALIFORNIA RESIDENTS
The State of California enacted the Shine the Light law (California Civil Code Section 1798.83) that permits users who are California residents to request certain information regarding the disclosure of certain âpersonal informationâ during the past year for marketing purposes. To make such a request, please email us at firstname.lastname@example.org.
10. PRIVACY RIGHTS NOTICE TO EU AND UK RESIDENTS
a. Background to the General Data Protection Regulation (GDPR). The purpose of the GDPR is to protect the ârights and freedomsâ of natural persons (i.e. living individuals) and to ensure that personal data is not processed without their knowledge, and, wherever possible, that it is processed with their consent.
b. Consent. By consenting to this privacy notice, you are giving us permission to process your personal data for the purposes identified in this policy. Consent is required for SW Social Support to process your personal data. You may withdraw consent at any time by clicking the unsubscribe link at the bottom of any email communication received or emailing us at email@example.com.
12. CONTACT INFORMATION